Terms and Conditions

1. Acceptance of Terms

By accessing or using the website located at www.lafayette-towing.com, or by requesting towing or roadside assistance services from Lafayette Towing Experts, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors to our website and to all customers who request or receive services from Lafayette Towing Experts. We reserve the right to update these terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

2. Description of Services

Lafayette Towing Experts provides towing and roadside assistance services in Lafayette, CA and surrounding communities. Our services include, but are not limited to, heavy duty towing, accident recovery, wrecker service, flatbed towing, emergency towing, roadside assistance, winch-out service, vehicle storage, and related transportation services.

We reserve the right to refuse service in situations where our operators determine it is unsafe to proceed, where the requested service is outside our operational capability, or where the customer has an outstanding unpaid balance. We do not guarantee availability at all times, though we make reasonable efforts to respond promptly to all requests.

3. Estimates and Pricing

Estimates provided by Lafayette Towing Experts - whether by phone, email, or through our website contact form - are good-faith approximations based on the information available at the time of the estimate. Final pricing may vary based on actual conditions at the scene, the actual distance traveled, time required, equipment used, and any complications not apparent from the initial description.

For tows arranged privately, rates are established directly between Lafayette Towing Experts and the customer prior to service. For tows requested by law enforcement, applicable California rate regulations may apply, and pricing will be consistent with those regulations.

You will be informed of the applicable rate structure before work begins. We will provide an itemized invoice upon completion of service. Payment is due at the time of service unless you have an established account with prior written authorization for invoicing.

4. Scheduling and Cancellation

Service requests submitted through our website form or by phone are acknowledged as inquiries and are not confirmed service agreements until Lafayette Towing Experts has verified the details and confirmed availability. We will contact you within 1 business day of receiving a form submission.

If you need to cancel or reschedule a confirmed service, please contact us as soon as possible by calling (925) 298-0549 or emailing hi@lafayette-towing.com. Cancellations made after a truck has been dispatched to your location may result in a trip charge to cover the cost of the response.

We understand that emergency situations change quickly. If conditions at the scene change before our operator arrives, please call us immediately so we can adjust the response accordingly.

5. Payment Terms

Payment for towing and roadside services is typically due upon completion of the service at the scene or at the drop-off location. We accept major credit cards, debit cards, and cash. We do not accept personal checks.

For customers with established commercial accounts, invoices are due within the terms specified in the account agreement. Accounts with balances past due by 30 days or more may be subject to a late payment fee and may have service suspended until the balance is resolved.

If you intend to bill a tow to your insurance carrier, payment is still due from you at the time of service unless prior written authorization has been arranged with Lafayette Towing Experts. You are responsible for obtaining reimbursement from your insurer.

6. Vehicle Storage

If your vehicle is transported to a storage facility operated by or affiliated with Lafayette Towing Experts, daily storage fees begin accruing from the time the vehicle arrives at the facility. You are responsible for retrieving your vehicle promptly and for all accrued storage charges.

Vehicles not claimed after the period specified by applicable California law may be subject to lien sale proceedings. You will be notified in accordance with legal requirements before any such action is taken.

7. Your Responsibilities

By requesting service, you represent and warrant that:

• You are the owner of the vehicle or have authorization from the owner to request towing services.
• The information you provide about the vehicle and its location is accurate to the best of your knowledge.
• You will disclose any known hazards, including fuel leaks, cargo contents, or structural damage that could affect the safety of the recovery.

Providing false or misleading information may result in additional charges and may affect your ability to request services in the future.

8. Limitation of Liability

Lafayette Towing Experts takes care in handling all vehicles and will perform services in a professional and workmanlike manner. However, to the fullest extent permitted by applicable law, Lafayette Towing Experts shall not be liable for:

• Pre-existing damage to the vehicle that is documented at the time of service.
• Damage caused by circumstances beyond our reasonable control, including weather, road conditions, or structural failure of the vehicle itself.
• Indirect, incidental, special, or consequential damages, including lost business income or loss of use of the vehicle.
• Damage to personal property left in or on the vehicle during towing or storage.

In no event shall our total liability to you exceed the amount paid for the specific service that gave rise to the claim. This limitation does not apply where liability cannot be limited under applicable law.

9. Warranty Disclaimer

Our website and the information contained on it are provided "as is" without warranties of any kind, express or implied. We do not warrant that our website will be error-free, uninterrupted, or free of harmful components. To the extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose. Towing and roadside assistance services are warranted only to the extent specifically agreed in writing at the time of service.

10. Dispute Resolution

If you have a concern or dispute regarding services provided by Lafayette Towing Experts, please contact us first at hi@lafayette-towing.com or (925) 298-0549. We will make a good-faith effort to resolve your concern promptly.

If the dispute cannot be resolved informally, both parties agree to submit the dispute to binding arbitration in Lafayette, CA, in accordance with the rules of a mutually agreed arbitration body. Each party shall bear its own costs unless the arbitrator determines otherwise. Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Contra Costa County, California.

12. Website Use

The content on our website - including text, images, and other materials - is for general informational purposes only. While we make reasonable efforts to keep information current and accurate, we make no guarantees about the completeness or timeliness of the information provided.

You may not use our website for any unlawful purpose, to submit false or misleading information, to impersonate another person, or to interfere with the operation of the website. Unauthorized use may result in termination of access.

13. Policy Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted to our website with an updated effective date. We encourage you to review these terms periodically. If a material change is made, we will update the effective date at the top of this page. Continued use of our website or services after any changes are posted means you accept the updated terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us: