Privacy Policy

1. Who We Are

This Privacy Policy applies to Lafayette Towing Experts, located at 201 Lafayette Cir, Lafayette, CA 94549, reachable at hi@lafayette-towing.com. Our website is located at www.lafayette-towing.com.

We are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and what choices you have.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact or estimate request form on our website, we collect the information you submit. This may include your name, phone number, email address, and the details you enter about your service request. We use this information to respond to your inquiry, schedule service, and communicate with you about your request.

Information Collected Automatically

When you visit our website, certain data is collected automatically by our web analytics tools and hosting infrastructure. This includes your IP address, browser type, operating system, pages visited, time spent on pages, and referring URL. We use this data to understand how visitors use our website and to improve its content and performance. This data is not used to identify you personally.

3. Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - and similar tracking technologies. These are used to enable website functionality, remember your preferences, and collect analytics data about site usage.

You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not function correctly. Most browsers allow you to manage cookie preferences in their settings menus.

4. How We Use Your Information

We use the information we collect to:

• Respond to your service requests, questions, and inquiries.
• Schedule and coordinate towing and roadside assistance services.
• Improve the content, performance, and usability of our website.
• Communicate with you about your service request or account.
• Comply with legal obligations or resolve disputes.

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We use third-party tools to operate our website and process form submissions, such as our web hosting provider and form platform. These providers access your data only as needed to perform services on our behalf and are bound by appropriate data protection obligations.
• Legal requirements: We may disclose your information if required to do so by law, court order, or in response to a valid government request.
• Business transfers: If Lafayette Towing Experts is sold or merges with another entity, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

6. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes described in this policy - typically the duration of your service relationship with us and any legally required retention period thereafter. Contact form submissions are retained for a reasonable period to allow for follow-up and record-keeping. Analytics data is retained in accordance with the terms of the analytics platforms we use.

7. Your Rights and Choices

Depending on where you are located, you may have certain rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal retention requirements.
• The right to opt out of certain data processing activities.

To exercise any of these rights, contact us at hi@lafayette-towing.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your information has been compromised, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

10. Children

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information. Continued use of our website after a policy update constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us: